CUSTOMER SATISFACTION SURVEY
Thank you for choosing Areca Lodge. Our goal is to provide and experience
that exceeds your expectations and your feedback is very important to us.
Please complete a Customer Satisfaction Survey below. You will only need
to complete those items you experienced during your stay.
Date
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January
February
March
April
May
June
July
August
September
October
November
December
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
PERSONAL DETAILS
First name:
Last name:
Nationality:
Age:
E-mail :
Gender:
Male
Female
Through what media did you contact us?
Agent
Our Website
Other Website
Walk in
Phone
Other
How did you first know about Areca Lodge?
Did any employee exceed your expectations?
How could we have improved your stay at Areca Lodge?
Any suggestion?
FRONT DESK
Criterion
Excellent
Very Good
Good
Fair
Poor
Reservation
Reservation in order when I arrived
Did you find the information you wanted easily on our website?
Courtesy and Efficiency
Front Desk & Guest Services Experience
Minimal waiting time in line at "Check-in"
Courteously greeted at front desk
Responsiveness to Requests
Message / Wakeup Service
Bell Boy
Pleasant greeting and being helped by Bell Boy
Bell Boy telling me about hotel facilities
Hotel transportation service
Overall Experience
GUEST ROOM & HOUSE KEEPING
Criterion
Excellent
Very Good
Good
Fair
Poor
Comfort of Bed and Bedding
Readiness of room upon your arrival
Cleanliness of Guest Room
Cleanliness of Bathroom
Services timely and efficient
A quality of room amenities package
Overall Experience
FOOD & BEVERAGE
Criterion
Excellent
Very Good
Good
Fair
Poor
Restaurant
Menu Selection
Food Quality
Friendly and Prompt Service
Value for money
Room Service (at
choose
areca
corona
evergreen
Building)
Menu Selection
Food Quality
Friendly and Prompt Service
Value for money
Overall Experience
HOTEL FACILITIES
Criterion
Excellent
Very Good
Good
Fair
Poor
How Did You Like The Hotel?
Swimming Pool 1 & Cabana Area
Swimming Pool 2 & Blue Ocean Area
Areca Fitness
Sky Fitness
Spa
Hair Lounge
Areca Beer Garden
Overall Experience
We appreciate your business and look forward to your next visit! Your comments may be posted in
the Guest Comments Section with your first initial and last name.